Privacy & cookies

Who we are

Buia Windows and Doors Ltd is the data controller for the personal data described here. You can contact us about your data at any time:

• Email: buiawindowsanddoors@gmail.com
• Phone & WhatsApp: 087 381 2360

What we collect

• Contact details: your name, phone number, email address and the area or address of the property.
• Project details: what you'd like replaced, rough sizes, colours and timings.
• Photos of your house, windows and doors that you send us by WhatsApp, email or the online form.
• Job records if you go ahead: survey measurements, orders, invoices and payments.

We don't collect more than we need to price and carry out your job.

Why we use it, and our legal basis

• To reply to your enquiry and give you a price. These are steps you ask us to take before a contract (GDPR Article 6(1)(b)).
• To measure, order, install and look after your windows and doors. This is needed to carry out our contract with you (Article 6(1)(b)).
• To keep accounts and tax records. The law requires this (Article 6(1)(c)).
• To show our work. We'll only publish photos of your home on our website or social media with your permission (Article 6(1)(a)), and you can withdraw it at any time.

We won't send you marketing messages unless you've asked for them, and we never sell your data.

Who we share it with

• Netlify, which hosts this website and passes form enquiries to us.
• Google (Gmail), which we use for email, and WhatsApp, if you choose to message us there.
• Our suppliers and manufacturers, who receive the measurements and delivery details needed to make your order.
• Our accountant, and public bodies such as Revenue where the law requires it.

Some of these providers may store data outside the European Economic Area. Where they do, the transfer is covered by the safeguards those providers put in place under GDPR.

How long we keep it

• Enquiries that don't go ahead: 12 months after our last contact, then deleted.
• Customer job and invoice records: 6 years, to meet Irish tax and accounting rules.

Your rights

You have the right to ask for a copy of your data, to have it corrected or deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw any consent you've given. Email us and we'll reply within one month.

If you're not happy with how we've handled your data, you can complain to the Data Protection Commission at www.dataprotection.ie.

Keeping it safe

Your details are kept in password-protected accounts and devices, and only the people who need them to price or carry out your job can see them.

Cookies

Cookies are small files a website can store in your browser. This website doesn't use cookies for tracking, analytics or advertising, and it doesn't load content from Google, Facebook or other third parties. Our fonts are hosted on our own website.

The only thing the site stores in your browser is a small note that you've closed the cookie notice, so it doesn't keep appearing. It holds no personal data and you can clear it at any time in your browser settings.

Links to WhatsApp, email and our repairs website take you to services with their own privacy policies. If we ever add analytics or advertising tools, we'll ask for your consent first and update this page.